Saturday, October 31, 2015

How are direct-mail sales messages and e-mail sales messages similar, and how are they different?


 

Direct-mail sales messages and e-mail sales messages are similar in that both use messaging to sell a product or a service. Both methods if unsolicited is considered junk mail or spam; which lowers the chance of the message being read.

E-mail messaging is sent electronically, while direct-mail sales messages are print ads that can be sent through the postal service or delivered directly to the attended persons.

E-mail sales messaging limits the creativity of the marketing information needed to effectively sale a product or a service.  On the other hand, direct-mail sales messages, by being a print ad allows for more creativity in how the marketing information is relayed.

Direct-sales messaging can target a geographic area, which allows you to target your message to a very specific audience.  E-mail messaging may not be able to target their audience as easy as the direct-sales messaging.

Sending a e-mail as a way to sale is  quicker and more interactive than direct-sales messaging.  People usually view their e-mails a least twice daily, where as a good portion of people only check their mail box twice a week.

Direct- mail sales messaging and e-mail sales messaging have differences and similarities. Which explains why both methods are used with the understanding that utilizing both methods are advantageous in marketing the sale of products or services.

Sunday, October 25, 2015

Ethical or Unethical - Indirect Strategy


http://image.slidesharecdn.com/negativemessages-141017064727-conversion-gate02/95/negative-messages-presentation-2-638.jpg?cb=1413528503


Using the indirect strategy when delivering bad news is only unethical if the writer makes a conscious decision to be unethical. The indirect strategy is used with the reader’s well-being in mind.  Depending on the message there are guidelines on when to use the indirect organization as oppose to the direct organization of bad news messaging.

Using the indirect approach when delivering bad news eases your reader into the news by explaining the reasons before giving the bad news. Using the direct approach of delivering bad news is best when the news will not be upsetting or if someone is expecting the news.

When we receive bad news our brain immediately will try to reason within ourselves the why, what, or how.  However if the brain receives the why, what, or how before the bad news is delivered, the reasoning can help us to process the negative message with more clarity.

The indirect approach in bad news messaging for the most part is not unethical. But more of a method to deliver unpleasant news with hopes of not provoking annoyance from your reader.
Which approach do you think was used in this letter?
Direct or Indirect
 

 

Sunday, October 4, 2015

Adjustment Messages


"An effective adjustment letter can not only repair any damage done but also restore the customer's confidence in your company.”(Gerald J. Alred, Charles T. Brusaw, and Walter E. Oliu, The Business Writer's Handbook, 10th ed. Macmillan, 2011)

An adjustment messages should be simple and to the point. For the most part, if a mistake is made the consumer only wants to know how and when you are going to correct the mistake.  An adjustment letter, if written correctly can benefit both the consumer and the business.  By correcting the mistake or simply showing goodwill you can gain the respect and the confidence of your consumers.

In short, an adjustment letter should state the positive messaging that the problem will be resolved.  Secondly, the message must state how the problem will be resolved. Thirdly, a sincere apology combined with steps that will be taken to prevent the mistake from happening again.  Lastly, an expression of appreciation for their continued business.

 
Image result for wedding shoes 2015


I’m a big shoe lover, so my example of an adjustment letter deals with a pair of shoes not being delivered by the promised date.

October 4, 2015

 

 Ellen Parker
2222 Sunnyside
Nashville, TN   37211

 

Dear Ms. Parker:

Please accept our apologies for the delay in the delivery of your shoes.  We were very sorry to hear that you ordered the shoes for your wedding. While we cannot make up for not having the shoes delivered in time for such a special occasion, we have enclosed a $500.00 Shoehub gift card as a small token of our sincere apology.  Also we are giving you a 1 year membership to our VIP shipping club.  This membership will allow you to receive your orders in 2 business days at no additional cost to you.

By changing our shipping carrier, Shoehub has taken the step of insuring that all of our customers receive their shoes by the date promised.  We appreciate your business and we hope you will continue to be a value customer of Shoehub.

 

Sincerely,

 


Mr. Grayson
Shoehub
Vice President of Sales
Grayson@Shoehub.com
615-555-5555